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  • What is counseling?
    The provision of assistance and guidance in resolving personal, social, or psychological problems and difficulties, especially by a professional.
  • What are some reasons people go to counseling?
    Grief, depression, life transitions, new career path, divorce, trauma, on the job conflict, family conflict, self-care, relationship issues, anxiety, etc...
  • Do I have to be diagnosed with a mental illness to attend counseling?
    No, many people attend counseling to process their feelings or overcome a life difficulties.
  • Does my health insurance (on the job, Medicaid & Medicare) cover counseling?"
    Yes, in most cases. It's typically referred to as outpatient therapy by health insurance companies. I suggest you contact your insurance company to verify coverage, copays, deductible, in network providers &/or coverage limitations.
  • What if I don't want to use my insurance?
    That is perfectly ok. Many people decide not to use their insurance for various reasons. These reasons may include: not wanting their medical record to be documented for mental health concerns, avoid limitations of insurance policy, more freedom to address issues that the insurance company might not consider as an acceptable mental health condition, etc..
  • In person vs telehealth sessions.
    In person allows for face to face rapport building, prompt emotional awareness & limited interruptions or distractions. Telehealth provides convenience & flexibility. For telehealth services you will need a strong internet connection, a private space when in session & you would need to limit distractions or interruptions.
  • What to expect during a counseling session?
    Expect to share your reason for coming, some relevant historical experiences & to provide truthful information to help the clinician assess your situation properly. At a minimum expect to learn self-awareness, coping skills & boundaries.
  • What are some benefits of attending counseling?
    Benefits of counseling: Improved communication skills. Improved interpersonal relationships. Decreased depressive symptoms. Decreased anxiety symptoms. Reduction in pharmaceutical interventions (use of medication). Improved quality of life. Clarity of behavioral contribution to wellbeing. Reduction of suicidal ideation. Improvement in emotional self-regulation. Reduction in substance misuse etc....



Tyshica R. Lofton, LCSW-BACS & CEO

Being born and raised in New Orleans, I know the difficulty of overcoming
adversities and remaining resilient through it all. After completing both my BSW
and MSW degrees from Southern University at New Orleans School of Social
Work, I went on to work in a variety of settings providing mental health therapy,
social services and case management to youth, families and adults.

Here at ICSS, I have put together a team of competent, empathetic, and relatable
individuals to meet your needs. We will meet clients where they are by providing
impactful services improving their quality of life. We teach our clients that “you
must invest in your quality of life the same way you invest into others. If you are
not well for you, you are not well for anyone.”

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